A.B. Data’s 15,000-square-foot Milwaukee-based Contact Center contains modern telecommunication systems designed to meet the requirements of all administrations. Associates are trained using case-specific documents and adhere to Class Counsel-approved scripts. Experienced customer service representatives, along with our Interactive Voice Response system, make it easy to meet client requirements for caller engagement and budget parameters. Detailed and concise reports outlining Contact Center activities are always provided.
With both experienced Customer Service Representatives (“CSRs”) and a state-of-the-art Interactive Voice Response (IVR) system, A.B. Data is able to customize each Service-Level Agreement to meet client requirements for caller engagement and budget parameters. Detailed and concise reports outlining Call Center activities are always provided.
While the Contact Center configuration often changes to conform to client needs, A.B. Data’s quality assurance standards and procedures remain in place to ensure the transmission of accurate information to Class Members and potential Class Members in a courteous manner.
A.B. Data’s Contact Center provides the following:
- Domestic on-campus location
- Extensive training and supervision
- Seasoned CSRs
- 24/7 access
- Interactive Voice Response system
- Foreign-language capabilities
- Integrated quality control procedures